Hosted Call Center
Create engaging customer experiences! With our Hosted Call Center you can deliver an exceptional customer support experience for every caller. with powerful features to increase efficiency and deliver award winning customer experiences for every caller.
The Phone NutZ CCaaS solution is a cloud-delivered Call Center solution. Let our experts show you how you could save money, manage your team, and help you design a system that seamlessly handles all of your call routing, service, and call center needs.
EFFICIENT & TRACKABLE
Monitor productivity with real-time analytics and scheduled reporting. Real-time insights allow you to pivot when necessary to improve workflow and deliver an exceptional customer experience.
EASILY CONFIGURABLE
Customize & display monitoring screens on your PC or a TV monitor for the whole team to see. Track data sets that matter most to your team — whether it be calls, queues, wait times, or completed calls.
EVERYTHING YOU NEED
Including Web Meetings, Team Chat, Business SMS, Web Phone, Mobile App, and Integrations.
Listen, Whisper, Barge-In allow you to help your staff deliver the experience you want to every customer.
Hosted Call Center Features
- Business SMS
- Web Meetings
- Team Chat
- Web Soft Phone
- Mobile app
- Real Time Analytics
- Screen Sharing
- Call History and Reporting
- SMS Call Queueing
- Call Recording
- Skill Based Call Routing
- HD Voice & HD Video
- Call Queues and Routing
- Call Quality Monitoring
- Professional Installation
- HIPAA Compliance and BA Agreement
Deliver an exceptional experience every time to your customers with our full featured and powerful call center solution. As an essential software for businesses looking for a platform to allow employees to communicate with customers over any medium. Phone, E-Mail, LIve Chat, Instant Messaging, SMS texting. All from within the single CCaaS solution provided by The Phone NutZ!
"CCaaS offers the opportunity to reduce costs while improving mobility, expandability, accountability, and speed up access to the rapidly changing communication platforms required for an excellent customer experience."
The Phone NutZ
WEB MEETINGS
Host seamless and reliable web meetings with voice or video conferencing right through the same call center system you use for calling or chatting.
Connecting with your team or with customers.
BUSINESS SMS
Send text messages, instantly through the same Call Center platform, you are using or through our mobile app. Now your office location is wherever you are, or where it needs to be.
WEB BASED PHONE
Connect your headset to your computer and make, receive, and manage callers right from your computer. While tracking call stats, SMS, or Live Chat at the same time, as communicating with your team.
MOBILE APP
Let your office be wherever it needs to be, handle off hour calls, or be accessible to your team when away. Simply install the app on IOS or Android, login, and communicate with colleagues and clients on the go.
INSTANT TEAM CHAT
Chat with your team in real time, instantly with the supported instant messaging solution. Get help, ask about details for a particular deal, answer requests for more information, or questions as you need it.
TEAM MANAGEMENT
With the Supervisor portal you can at a glance see how many agents are on a call, how many callers are waiting, and real-time insights into the metrics and performance of their call center.
